What is your ROICI?

It was the first time that we were to interview candidates for providing RIM (Remote Infrastructure Management) support. Ideally, we don’t undertake any non-ITSM activities; however, since one of our customers wanted us to help on it, we had agreed to take it up, indeed, foreseeing additional business from them. We had reviewed the resumes[…]

Dissecting performance, persistence and contribution

Michael Jordan once said “I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.” Let’s talk about performance, persistence, contribution. Robin Sharma,[…]