Honey, I shrunk the costs !

Since ever we have started ITSM consulting, we must’ve shared umpteen times how important, useful and process oriented all its modules are; with our customers. Since we implement it day in and day out, we leverage the best practices and try to identify the customer trends on tool usage. At a high level, an ITSM[…]

Dissecting performance, persistence and contribution

Michael Jordan once said “I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.” Let’s talk about performance, persistence, contribution. Robin Sharma,[…]