ITSM (IT Service Management) has been enjoying the success of being a bachelor, groomed by various product vendors and attracted by customers. It has been a darling of customer success and customer support for a while. Of late, many of the customers have started adopting it further and considering the customer interactions via different sources[…]
If you are heading IT Operations or Support Desk or IT in general, then you know that end user behavior has changed significantly and continues to change. This means, the Helpdesk implementer has to either implement effective and optimal solutions or get out of the way. For non-ITSM readers, let me define what is an SLA[…]
Should we consider ITSM for polygamy? ITSM (IT Service Management) has been enjoying the success of being a bachelor, groomed by various product vendors and attracted by customers. It has been a darling of customer success and customer support for a while. Of late, many of the customers have started adopting it further and considering[…]
According to a survey, less than 5% of all Information Technology spending is allocated to end-user support. Interestingly, support drives customer satisfaction for ALL of Information Technology. According to MetricNet, 84% people surveyed believe that Service Desk is most important for customer satisfaction! Isn’t it strange? The above details that I’ve talked are about IT; however,[…]
As I read the funny quote, “Growing old is mandatory, growing up is optional”, I couldn’t stop thinking about how ITSM (IT Service Management) market segment has evolved. It started as a tool to log or track issues and then gradually grew as Helpdesk (both Incident & Problem Management) only to accommodate Change, CMDB, Asset,[…]
Are you done saving tigers? Ok, now how about discussing a bit about Remedy consultants now? I believe that there are hardly 3200 tigers left in the world today. Close to 97% of tigers got wiped out in just one century! Contrary to that, similar percentage of ‘so called Remedy consultants’ may have gotten added[…]
One of the most awaited Bollywood movies in 2013, ‘Krrish3’, got released and disappeared almost in no time. Its different fact that it claimed to have crossed INR 100 Cr business. Did you note that ‘Krrish3’ continued to do business regardless, as it sold many masks, costumes and toys and yes, there were buyers for[…]
News: “eStomi leverages $104M from the surplus funds to set up 3 schools in South Africa, 8 in India and 12 in Philippines.” “eStomi acquires 3 companies in Australia and 2 in Sweden.” “Virgin Galactic, NASA and eStomi partner to set up their R&D center at ISS (International Space Station).” “$35 Billion order has been[…]
This Whitepaper was submitted to QAI. Since the document is in pdf that comprises of pictures/figures, I intend to specify the url to directly view it in pdf. You can access the blog from. Would you like to know what do I consider ITSMizing customers? Before you review the whitepaper that I am referring, I[…]
IT Service Management has become a popular discussion amongst CIOs these days. It is a process-based practice to align delivery of IT services with the business. It is evolving rapidly and hence, it necessitates a need to educate customers and help them to improve their support/services by introducing or aligning their processes with ITIL guidelines.This[…]
