Should we consider ITSM for polygamy? ITSM (IT Service Management) has been enjoying the success of being a bachelor, groomed by various product vendors and attracted by customers. It has been a darling of customer success and customer support for a while. Of late, many of the customers have started adopting it further and considering[…]
According to a survey, less than 5% of all Information Technology spending is allocated to end-user support. Interestingly, support drives customer satisfaction for ALL of Information Technology. According to MetricNet, 84% people surveyed believe that Service Desk is most important for customer satisfaction! Isn’t it strange? The above details that I’ve talked are about IT; however,[…]
One of the most awaited Bollywood movies in 2013, ‘Krrish3’, got released and disappeared almost in no time. Its different fact that it claimed to have crossed INR 100 Cr business. Did you note that ‘Krrish3’ continued to do business regardless, as it sold many masks, costumes and toys and yes, there were buyers for[…]
News: “eStomi leverages $104M from the surplus funds to set up 3 schools in South Africa, 8 in India and 12 in Philippines.” “eStomi acquires 3 companies in Australia and 2 in Sweden.” “Virgin Galactic, NASA and eStomi partner to set up their R&D center at ISS (International Space Station).” “$35 Billion order has been[…]
