Let us accept that any good transaction needs a proper Give & Take. If there is nobody to take, you can’t give. The same philosophy applies in business as well. I firmly believe that nobody should invoice their customers without contributing value to their business lifecycle. Vendors/Partners give service and customers take it. How can[…]
One of the Portuguese proverb says -“Stumbling is not falling”. Well, this time I would like to congratulate one of our competitors for winning a bid to implement Helpdesk and teaching us a good Sales lesson. Although the competitor does not practice the technology we use, this incident has helped us to prepare better by[…]
We have been around for over 30 months and I remember we being called as startup even till yesterday, although not in terms of maturity but referring to number of years since inception. I intend to retain the startup culture (freedom, being curious, cost optimal, juggling different things efficiently, having sharp learning curve, customer focus,[…]
Recently, “Omnishambles” was declared Britain’s word of the year. It is defined as “a situation that has been comprehensively managed, characterized by a string of blunders and miscalculations.” I found it interesting as I think that I could relate it with some of our customers as they seem to create such situations (omnishambles) regularly. We[…]
It is a well-known thought – “A man is known by the company he keeps”. It attracts immediate attention as everybody tries to ensure that he is associated with corresponding type of personalities. What about the folks/group/company on the other side though? Would they be interested to associate with you? Do you ever think that[…]
The tight schedule due to business priorities had put me on a reading fast for past few weeks. Yesterday, I decided to break that fast and get a nice book to read. I spotted a book that had an interesting title ‘Never eat alone’ by Keith Ferrazzi. I went over the pages and finalized to[…]
Does a situation of “No option” ever arise? I think that this is an excuse given by the folks who either have submitted themselves for the situation or have resigned from trying out different solutions. We continue to be surrounded by few such folks and it really takes a toll on the team who are[…]
HR department of one of our customers had setup a leadership meeting to discuss customer issues and come up with solutions. I had another design meeting clash and as you may have guessed, I had opted to be part of design meeting. Halfway through, I received the call from a senior leader to be part[…]
I think that thumb and fore-finger are the two most used fingers on keyboard – especially of those who indulge in moonlighting or activities not intended to be carried out during office timings. Don’t you switch the screen to Outlook or some meaningful screen when you are playing games or updating resume or buying/selling shares[…]
I came across this phrase recently while reading an article written by CEO of one of our customers. As usual, I tried to instantly relate to if we practiced it or if I could share this with my team members. The more I thought, the more I was convinced that we did practice it. The[…]
