Archived Blogs will help you search specific blog month and year wise. Hope you get to read some real good blogs wherein we have attempted to share our experience. Your feedback will be certainly appreciated as well.
Without proper SLA, Helpdesk is a glorified database !
How seriously do you consider defining SLA when you implement Helpdesk? What parameters do you define them on? What service aspects do you accommodate? Read to know more…
Why did Kattappa kill Bahubali?
This is an interesting thought towards what few organizations may have to think and identify if there are any Bahubalis in their organizations. Why? Check out the blog to know further…
The Paradox
Although SupportDesk is used predominantly to increase customer satisfaction, organizations tend to invest the least in it! Check out the details for more info…
RIP ‘traditional’ ITSM
Have you evaluated if the Helpdesk/ITSM that you are using is effective and efficient or are you using stone-age features that do not really add any value? Check out our thoughts on why traditional ITSM seems no longer relevant.
Defining eStomism
Many people seem to have been obsessed over their religions or talking about it excessively. We are not indifferent except that we define eStomism differently. We have our guidelines, principles, best practices which separates us and helps us define our cult better. Read to know more…
What to do on all other days?
All of us have a limited set of hours to work everyday. With today’s fast trending smartphones and technologies, it is quite possible to get distracted. This blog throws some light on how we attempt reducing it…